FAQ.
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Account
How to create an account?
Click the account icon at the top of the homepage and click "Create an account." Enter your name, email address, and password, then click "Create." You can then add a delivery address. You can access and edit your account information at any time by clicking the account icon at the top.
Account
How do I sign up for PBALL marketing emails?
You can subscribe to our newsletter directly at the bottom of the homepage, without creating an account. Enter your email address and click the button to sign up. By subscribing, you will get early access to information about our promotions, sales, contests, and giveaways.
Account
How do I unsubscribe from the mailing list?
At the bottom of all our emails, you will find the "UNSUBSCRIBE" link, where you will be asked to confirm your email address.
Account
Forgot your password?
No problem. On the login page, click "Forgot password" and enter your email address. A link will be sent to you to reset your password.
Orders and payments
How do I place an order?
Add the products you like—selecting the desired quantity, size, and color—to your cart. Click the cart icon to review your selected items, then click "Checkout." If you are logged into your account, confirm your delivery address and shipping option, then select "Pay Now." If you are not logged in, you will need to enter your email and delivery address during checkout. You will receive an order confirmation via email.
Shipping
When will I receive my order?
Orders are typically shipped within 1 to 3 business days. Once your package has shipped, you will receive a confirmation email along with tracking details. If you have created an account, you can also log in to view your order details. Full details by country are available in our Shipping Policy.
Orders and payments
What are your payment options?
We accept all major credit cards and PayPal.
Orders and payments
How do refunds work?
When your order is refunded, it may take up to 3 business days for the refund to appear on your credit card statement. Please also refer to our Return Policy for full details on timelines.
Orders and payments
Can I cancel my order?
An order can be cancelled until it has been shipped. After that point, the items must be returned to obtain a refund.
Orders and payments
Can I modify my order?
An order can be modified until it is shipped. After that point, no changes are possible. Please email us at info@pballperformance.com as soon as possible if you wish to make adjustments.
Orders and payments
How do gift cards work?
We offer only electronic gift cards, sent via email immediately after purchase. They are available in denominations of $10, $25, $50, and $100. If the card does not cover the full amount, the balance can be paid by credit card or PayPal. If the card value exceeds the order total, the remaining balance will be applied to your next order. Electronic gift cards cannot be redeemed for cash. Refunds for orders paid with a gift card will also be issued as an electronic gift card. To use: enter the code in the "Discount code" field at checkout.
Shipping
Do you ship to Canada, the United States, or internationally?
Canada and United States: FREE shipping on orders of $120 or more (before taxes). Otherwise, a flat rate applies (C$14.99 / US$18.99), with delivery in 5–7 business days. International: FREE shipping on orders of $250 or more (before taxes); rates and delivery times vary by destination. Full details in our Shipping Policy.
Shipping
My package is marked as delivered, but I haven't received it?
If a package is marked as delivered but reported lost or stolen without photographic proof of delivery, we will send you a replacement. If the items are no longer available, you will be issued a credit for the purchase amount. A second shipment that is returned will not be eligible for a refund, but only for an exchange or credit, subject to certain conditions.
Returns and refunds
What is your return policy?
Items may be returned within 30 days of purchase. They must be new, unworn, unwashed, and unaltered, with original tags and packaging, and free of odors, hair, makeup, and deodorant. Clearance, sale, and promotional items are final sale. Socks and towels are final sale (for hygiene reasons). Free returns in Canada. Full details in our Return Policy.
Returns and refunds
How do I initiate a return?
Click on "Return Policy" in the footer, log in to your account, and select "Request a return" for the relevant order. Choose a reason, add any notes, and click "Request a return." You will receive a shipping label and notifications. Use the original packaging, attach the label, and drop off the package at the post office. Processing takes 10 business days, followed by 3 to 5 business days for the refund to appear.
Paddles
Are your paddles approved for tournaments?
Yes, every pickleball paddle is USAPA-approved and appears on the official list.
Paddles
How do I clean my paddle?
To clean your paddle, use our Pickleball Paddle Eraser—specially designed to revitalize the paddle's surface. Replace the overgrip every 30 to 40 hours of play. Avoid leaving your paddle in your car when it is exposed to extreme temperatures.
Membership
What is the Court Club?
Our free rewards program. Members earn 10% on every order and get early access to new releases.