Privacy policy

Last updated: October 13, 2026

1. Introduction

This Privacy Policy describes how PBALL ("we", "our" or "us") collects, uses, retains, discloses and protects the personal information of users ("you", "your") in connection with the use of our online store available at https://pballoutfit.com (the "Site") and our services. This policy is drafted in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25). For our customers and users located in other Canadian provinces and territories, it is also drafted in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal law governing the protection of personal information in the private sector. Additional commitments applicable to users located in the United States are described in section 2. Additional provisions applicable to our customers located in the European Union are described in section 18.

2. Territorial scope and users located in the United States

For Quebec residents, this policy is established in accordance with Law 25. For our customers and users located elsewhere in Canada, it also complies with PIPEDA, which applies in the absence of provincial legislation equivalent to Quebec's.

If you access our Site or do business with us from the United States, we undertake to apply reasonable security measures to protect your personal information and to notify you as soon as possible of any confidentiality incident presenting a real risk of harm, in the spirit of U.S. data breach notification laws such as the NY SHIELD Act.

For our customers and users located in the European Union, the General Data Protection Regulation (GDPR) also applies, as described in section 18.

3. Definitions

Personal information: any information about a natural person that allows that person to be identified, directly or indirectly, including their name, address, email address, telephone number, payment information and any browsing data associated with them.

4. Personal information collected

We may collect the following categories of information:

  • contact information: name, billing and shipping address, email address, telephone number;
  • order information: products purchased, purchase history, return or exchange requests;
  • billing and payment information: payment card information is processed directly by our payment provider; we do not have access to your full card number and do not store it;
  • customer account information, if you create an account;
  • information you voluntarily provide through forms, surveys or in your communications with us;
  • information related to a job application: résumé, experience, education and any other information you choose to send us;
  • browsing data: IP address, browser type, pages viewed, length of visit, collected in particular through cookies and analytics tools;
  • marketing communication preferences, where applicable.

5. Purposes of collection

The personal information collected is used for the following purposes:

  • to provide, operate and improve our products and services;
  • to process, ship and track your orders, returns and exchanges, and to manage your account, where applicable;
  • to communicate with you and respond to your requests;
  • to assess applications received as part of our hiring processes;
  • to send you promotional communications, if you have consented;
  • to ensure the security of the Site and prevent fraud;
  • to comply with our legal, regulatory, accounting and tax obligations.

6. Consent

We obtain your express consent where required by law, in particular for sending promotional communications, using non-essential cookies or processing sensitive information. In other cases, your consent may be implied from the context of our interactions, for example when you place an order or fill out a contact form.

You may withdraw your consent at any time, subject to reasonable legal or contractual restrictions, by contacting us using the information in the "Contact us" section.

7. Disclosure to third parties and service providers

We do not sell or rent your personal information to third parties. However, we may disclose certain information to the following categories of third parties, to the extent necessary to provide our services:

  • our e-commerce platform (Shopify), which hosts the Site and processes orders;
  • payment processing providers;
  • carriers and delivery services, to ship your orders;
  • web analytics and marketing tools, for example Google Analytics, Google Ads and Meta (Facebook, Instagram);
  • email and newsletter service providers;
  • professionals and advisors, such as accountants and lawyers, as needed;
  • government authorities, where required by law.

These third parties are contractually required to protect your personal information and to use it only for the purposes for which it was disclosed to them.

8. Transfer of personal information outside Quebec

Some of the providers and tools we use, including our e-commerce platform, our payment providers and our Google and Meta tools, may store or process personal information outside Quebec, including elsewhere in Canada, in the United States and in Europe. Before making such a transfer, we conduct a privacy impact assessment to ensure that the information receives adequate protection.

9. Retention and destruction of information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with our legal, accounting or tax obligations. At the end of this period, your information is securely destroyed, anonymized or de-identified.

10. Security and confidentiality incidents

We implement reasonable administrative, technical and physical security measures to protect your personal information against loss, theft and any unauthorized access, disclosure, copying, use or modification.

We keep a register of confidentiality incidents. In the event of an incident presenting a risk of serious injury, we will notify the persons concerned and the Commission d'accès à l'information du Québec and, where applicable, the Office of the Privacy Commissioner of Canada, in accordance with our legal obligations.

11. Your rights

Subject to the exceptions provided by law, you have the following rights regarding your personal information:

  • the right to access your personal information;
  • the right to have inaccurate information corrected;
  • the right to withdraw your consent;
  • the right to portability, meaning to receive a copy of your information in a structured, commonly used technological format.

To exercise any of these rights, contact our person in charge of the protection of personal information using the contact information below. We will respond to your request within thirty (30) days.

12. Cookies and tracking technologies

Our Site uses cookies and similar technologies, including:

  • cookies essential to the operation of the Site and the shopping cart;
  • analytics cookies, for example Google Analytics, to understand how the Site is used;
  • marketing cookies, for targeted advertising, where applicable.

You can manage your cookie preferences through the consent banner displayed on the Site, the Your privacy choices page or your browser settings. Refusing certain cookies may limit some features of the Site.

13. Electronic communications and newsletter

If you subscribe to our newsletter or agree to receive promotional communications, we obtain your consent in accordance with Canada's Anti-Spam Legislation. Each communication includes a simple unsubscribe mechanism and clearly identifies us as the sender. You may withdraw your consent at any time using the unsubscribe link or by contacting us.

14. Minors

Our Site is not intended for minors and we do not knowingly collect personal information from them. If you believe a minor has provided us with personal information, please contact us so that we can delete it.

15. Person in charge of the protection of personal information

The person with the highest authority at PBALL (President) is responsible for the protection of personal information. You can reach this person at info@pballoutfit.com for any question regarding this policy or the handling of your personal information.

16. Right to file a complaint

If you believe your personal information has not been handled in accordance with the law, you may file a complaint with the Commission d'accès à l'information du Québec at www.cai.gouv.qc.ca. Residents of other Canadian provinces may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

17. Changes to this policy

We may amend this policy at any time. Any change will be posted on this page with a revised update date. We encourage you to review it periodically.

18. Customers located in the European Union

If you are located in the European Union, PBALL acts as the controller of your personal data within the meaning of Regulation (EU) 2016/679 (GDPR). The following provisions supplement the rest of this policy.

Legal bases for processing. We process your personal data on the following bases:

  • performance of a contract, to process, ship and track your orders, returns and withdrawals;
  • your consent, for promotional communications and non-essential cookies;
  • our legitimate interest, to ensure the security of the Site, prevent fraud and improve our services;
  • compliance with our legal obligations, including accounting and tax obligations.

Your rights. In addition to the rights described in section 11, you have the right to erasure of your data, the right to restriction of processing and the right to object to processing, including for direct marketing purposes. Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal. We will respond to your request within one (1) month, which may be extended in the cases provided for by the GDPR.

Transfers outside the European Union. Your data is processed in Canada, a country recognized by the European Commission as providing an adequate level of protection for organizations subject to PIPEDA, and by some of our service providers located in particular in the United States. These transfers are governed by the safeguards provided for by the GDPR, such as the standard contractual clauses adopted by the European Commission or the provider's participation in the EU-U.S. Data Privacy Framework.

Complaints. You may lodge a complaint with the supervisory authority of your country of residence, for example the Commission nationale de l'informatique et des libertés (CNIL) in France, at www.cnil.fr.

19. Contact us

PBALL
Email: info@pballoutfit.com