Return Policy
Timeframe and conditions
Items can be returned within 30 days of purchase. They must be :
- New, unworn, unwashed and unaltered
- With their original label and packaging
- Free from doors, hair, makeup and deodorant
FInal sales (non refundable)
- Clearance, sale and promotion items
- Socks (for hygiene reasons)
- Towels (for hygiene reasons)
Refunds
- Returns by mail are FREE if sent from within Canada.
- Refunds are issued directly to the card used for payment once the items are received. They take 3 to 5 business days to appear on your statement.
- We can also issue your refund as an e-gift card and offer you free shipping on your next order-the choice is yours.
- Return proces : 10 business days after reception of the package.
- Shipping costs are NOT refundable, unless an item was shipped in error or damaged during transit.
- For administrative reasons, we do not exchange products : a refund will be issued and you will need to place a new order.
How to initiate a return
- Log in to your account.
- Select "Request a return" for the order containing the item in question
- Select a reason, add notes and click "Request a return".
- You will receive a confirmation email and progress notifications.
To return merchandise
- We will send you a shipping label to affix to the package.
- Pack the merchandise in its original packaging and protect it well.
- Affix the shipping label to the package.
- Drop off the package at the nearest post office.
Reimbursement processing
- 10 business days for processing once the package is received.
- 3 to 5 additionnal business days for the refund to appear on your statement.
Contact
Pour toute question : info@pballperformance.com